Multi-family dwellings are housing complexes with five (5) or more residential units that receive collection and processing service of materials collected from carts or bins. Service is provided up to six (6) days per week on a Monday through Saturday schedule. Property managers and/or owners pay for waste collection services and all requests must be made through the property manager.
Collection does NOT occur on New Year’s Day (Jan. 1), Thanksgiving Day (4th Thursday in Nov.) or Christmas Day (December 25). If an observed holiday falls on a regular collection day, collection for the remainder of the week will be delayed by one day.
Residents of multi-family complexes in Palo Alto receive collection service of garbage, recyclable materials, and compostables. All materials must fit completely inside the container with the lid closed and must be ready for collection no later than 6:00AM.
GARBAGE/LANDFILL: Garbage is collected in BLACK or GRAY containers provided by GreenWaste. Service is available in volumes of 32, 64, or 96 gallon carts or 1, 2, 3, 4, 5, 6 or 8 cubic yard bins.
RECYCLE: Recyclable materials are collected in BLUE containers provided by GreenWaste. Service is available in volumes of 32, 64, or 96 gallon carts or 1, 2, 3, 4, 5, 6 or 8 cubic yard bins.
COMPOST: Compostable materials are collected in GREEN containers provided by GreenWaste. Service is available in volumes of 32, 64, or 96 gallon carts or 1, 2, 3, 4, 5, or 6 cubic yard bins.
BULKY ITEM COLLECTION: Property managers may request the collection of bulky items (beyond those included in the multi-family Clean Up Day program) on their regular service day for a fee. To schedule this service, please have your property manager call Customer Service.
E-WASTE COLLECTION: Small electronic waste can be placed in your recyclables container(s). Televisions and computer monitors are not accepted. Large or bulky electronic waste can be collected as part of the Clean Up Day program or on a regular service day for a fee. To schedule this service, please have your property manager call Customer Service at least one week in advance.
HOLIDAY TREE COLLECTION: For the four weeks following Christmas day, property managers may request the collection of holiday trees from their complex. Trees must be undecorated, unflocked, cut to four-foot lengths with stands removed, and placed next to the green compost container.
Billing & Rates
Property managers pay for waste collection services at multi-family complexes on a monthly billing cycle. Waste services are billed by City of Palo Alto Utilities. To pay your City Utility bill online, visit My Utilities Account.
What Goes Where & More
RECYCLING AND COMPOSTING ORDINANCE: Recycling and composting are required in Palo Alto. Everyone in Palo Alto is required to comply by:
- Subscribing to recycle, compost, and garbage service.
- Setting up color-coded and labeled internal containers.
- Training and educating tenants, residents, employees, contractors and janitors.
- Sorting waste into the proper containers.
All unwanted or unused toxic household items such as paint, chemicals, pesticides, batteries, oil, propane tanks, etc. can be disposed of at the Household Hazardous Waste (HHW) Station in Palo Alto.
Address: 2501 Embarcadero Way, Palo Alto, CA 94303
Zero Waste Initiatives and Programs in Palo Alto
- Citywide Yard Sale
- Compost Giveaway Station
- Deconstruction and Construction Materials Management Ordinance
- Disposable FoodWare Ordinance
- Multi-Family Residences Toolkit
- Recycle Ready
- Recycling and Composting Ordinance
- Repair Café
- Residential Food Scraps Collection
- School Zero Waste Champions
- Special Events and Party Planning
- Zero Waste Block Leaders
- Zero Waste Holiday
- Zero Waste Living
- Zero Waste Palo Alto Homepage